StoreSuite NX's Integrated Help System
- By Mitchell Harper
- Published 12/18/2007
- StoreSuite Features
-
Rating:
Interspire StoreSuite NX includes both context-sensitive and popup help options, which make it easy to get help at any point in time when you're working in the control panel. Today I'll talk a bit about the help system and explain how it works. First up, just like all of our other applications, each field in the control panel has its own help tip which provides detailed information about that field:
What I've also added in StoreSuite NX, which will soon become the default help system in all of our applications, is an inline popup help method that allows you to both search and browse our online knowledge base (which is powered by Interspire ActiveKB NX2). I've created a custom template for the help window (which will soon be included itself in ActiveKB) which appears when you simply click the "Help" text link at the top of the control panel. It looks like the screenshot at the top of this post.
Help questions are categorized by product version (for example, the beta release will be StoreSuite NX 1.0), and StoreSuite NX automatically passes the version you're running back to our knowledge base and you will only see help topics relevant to your particular version.
By the end of the week we will have finished all feature implementations in StoreSuite NX, and the help documentation and templates will be worked on during the beta release. You can see the help topics as we add them to our knowledge base by visiting this link.
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Comments
Comment #1 (Posted by jon)
Rating:
all looks great! Any word yet on beta release date? Days? Weeks? Be4 chrismas? Just a rough clue.... Thanks
[From Mitch: Hi Jon. We're hoping for the first round of limited beta testing (only available to those who have pre-ordered) to be started by the end of December. We're working non-stop over the holidays and are going as quick as we can, obviously without skimping on anything]
[From Mitch: Hi Jon. We're hoping for the first round of limited beta testing (only available to those who have pre-ordered) to be started by the end of December. We're working non-stop over the holidays and are going as quick as we can, obviously without skimping on anything]
Comment #2 (Posted by Tim Taricco)
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If the help topics link directly to the Interspire Web site, how will the people who have rebranded the software handle it? I assume the help topics will say StoreSuite and the URL or the help files will be interspire.com.
[From Mitch: Hi Tim. The help runs through our knowledge base on Interspire.com, however the URL of the help file is in the config file so it's easy to change if required]
[From Mitch: Hi Tim. The help runs through our knowledge base on Interspire.com, however the URL of the help file is in the config file so it's easy to change if required]
Comment #3 (Posted by Paul)
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I currently have a website that I want to keep up while I rebuild with store suite. Could you include a help file that covers how to build a new store and then move it to the root directory?
[From Chris: Hi Paul. The help documentation will cover setting up your store and I'm sure you'll also find that StoreSuite is intuitive enough to use so you probably won't need to refer to the documentation all that much. As for moving your store after it's been built - it's really simple to do. All you need to do is move the files form one directory to the other - using FTP for example and then change the store path in the Administration Panel. We're here to help too, if you need assistance.]
[From Chris: Hi Paul. The help documentation will cover setting up your store and I'm sure you'll also find that StoreSuite is intuitive enough to use so you probably won't need to refer to the documentation all that much. As for moving your store after it's been built - it's really simple to do. All you need to do is move the files form one directory to the other - using FTP for example and then change the store path in the Administration Panel. We're here to help too, if you need assistance.]
